Location
Jaipur | India
Job description
- Monitoring policy billing, billing reconciliation, ensuring correct payment processing, and resolving policy related queries/escalations for assigned customers of varying complexity
Job Responsibilities
- Partnering with different stakeholders and resolve policy billing related queries/escalations received from various departments/Stakeholders.
- Implement corrective actions, as needed, to ensure correct billing for LTC policyholders.
- Participate in analyzing escalated policy issues and/or inquiries from group customers, Sales Execs, brokers, and other units within MetLife (e.g., Call Center)
- Assisting vintage team members, supervisor and/ or management in developing or providing process related information, required solutions and responses.
Education, Technical Skills & Other Critical Requirement
Education
- Bachelor s degree (Any Stream) or diploma with a minimum of 15 years of education.
Technical Skills
- Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Good analytical skills with an ability to research & take decision to resolve problems in processing.
- Good computer navigation skills
- Good knowledge of complete MS Office suite
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops
- Good communication skills, both written & Verbal
- Basic mathematical calculation skills
Job tags
Salary
