HCLTech
Location
Bangalore | India
Job description
Hi we are looking for a Order Management Analyst
JOb location :- HCL Jigani Campus Shift Timings :- US shift We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If this sounds like an environment youll thrive in, then youre in the right place. Join our summer internship program; connect and learn from colleagues across the world while gaining impressive experience and knowledge in the tech industry Your Role & Responsibilities Responsibilities include: Order verification (OVC) and Order Entry Data gathering and order verification with the customer to include: Customer name and technical and site contacts, site readiness Products ordered, product intervals and customer delivery date requirements Review order status communication plan Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete Update and complete order information Submit order to provisioning Fallout / Exception Order Management: Track assigned orders, resolve order fallout tasks and drive resolution of order rejections Escalate to supplier organizations on orders requiring action Confirm that all pre-work activities related to activation are complete Coordinate test and install Scheduling activation Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project Provide senior level support for escalated orders, high visibility clients, and high revenue orders Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds Provide vendor partner oversight Skills and Qualifications General knowledge of Telecommunications, Networking Technologies, and Solutions SFDC tool & processes knowledge Must have the ability to deliver written and verbal messages with customers Requires critical thinking in the decision-making process Overall technical aptitude and forward thinking Must be English literate and numerate Strong customer service focus with drive to deliver a world-class customer experience Clear confident communicator with strong written and verbal presentation skills Ability to work on own initiative with minimal supervision and also as part of a wider project/team Perform well under pressure to meet deadlines High attention to detail, data accuracy and quality of input 3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment Problem management skills and strong analytical skills How Youll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.Job tags
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