Director - Presales & Solutions

Location

Bangalore | India

Job description

The Director – Solutions will bring extraordinary focus and expertise in designing, implementing, and scaling dynamic solutions focused on client-centricity, growth, and well-being.

The candidate should be a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence. The ability to create solutions that highlight core operational expertise in B2C support combined with cutting edge digital solutions that solve needs across the customer lifecycle / journey is critical to the success of this role. Being able to listen to customer problems and craft solutions spontaneously, by marrying capability, industry trends and examples of similar engagements and / or solutions is essential.

Title : Director – Solutions (Sales)

Location : India (preferably Chennai, Bangalore)

Reporting : Senior Director Sales (North America)

Job Responsibilities:

• Responsible to partner with sales and account management to drive relationship elevation and business growth by presenting Movate solutions, services offerings and capabilities to clients clearly articulating our value proposition, differentiators, and ROI.
• Work closely with cross-functional teams from solutions, bid management, innovation labs, operations, and other functional stakeholders (recruitment, quality, training, etc.) to build customer specific solutions.
• Contribute to and execute Go-to-Market strategy.
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current/new clients.
• Provide support to the sales team in executing the complete sales process for existing and new customers from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Establish strong relationships and credibility with clients.
• Build high performance teams, improve organizational efficiencies, build scalable business processes and infrastructure.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our solutions, business, and revenue.

Desired Skills:

• 10+ years of work experience, with experience in solutions, operations, or relationship management selling B2C support services, preferably in the technology domain (not a requirement, will be an advantage)
• Strong internal and external client and stakeholder facing skills with excellent communication, negotiation, and solution skills.
• Develop and drive analytics solutions, digital transformation, deploy automation led solutions, and service improvements to deliver value added services to the clients with the primary focus of driving a better customer experience and ROI.
• Experience with socializing and presenting solutions, analysis, proposals, and strategies to organizational leaders.
• Strong analytical and problem-solving skills; ability to analyze data, understand trends and develop solutions for action based on the analysis.
• Ability to conduct thorough research to understand customers stated and non-stated needs and build cohesive solutions across suite of solutions that could cut across multiple delivery verticals.
• Work with stakeholders across multiple buying centers (Operations, IT, Procurement, Marketing, etc.) in the client organization to garner support for the proposed solution.
• Strong track record of cross-functional leadership, general management capabilities.
• Strong business acumen and the ability to successfully navigate and influence strong personalities within a complex business environment.
• Ability to pay attention to detail while handling multiple, simultaneous projects.
• Excellent communication and facilitation skills, proven track record of building strong relationships with stakeholders.
• Data driven with a keen eye for detail - proactive identification of failure points/risks and develop action/mitigation plans.
• Ownership & accountable - for the team performance (SLAs and KPIs).
• Previous senior level consultative sales experience, specifically working with C level executives to negotiate and close deals.

EEO Statement: Movate provides equal opportunity in all our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.

Job tags

Salary