Australian Council for Educational Research
Location
New Delhi | India
Job description
ACER India is seeking to hire a
Reception Officer to provide reception, administration and project support to the ACER India office at New Delhi. This is a contract position for 1 year, with the possibility of extension to 1.5 years. To apply, please submit your application to Jeniya Pruthi (Manager, Administration & HR Associate) at [email protected] ACER India will review applications as they come through so interested candidates are encouraged to apply as soon as possible. About the Australian Council for Education Research (ACER) ACER India is a wholly-owned subsidiary of ACER, operating from New Delhi. As a member of the ACER Group of companies, ACER India’s mission is to create and promote research-based knowledge, products and services that can be used to improve learning across the life span. To date, the activities of ACER India have been largely in the school sector. ACER has built a strong reputation as a provider of reliable support and expertise to education policy makers and professional practitioners since 1930. The ACER Group has experienced significant growth in recent years, with almost 400 staff located in Melbourne, Adelaide, Brisbane, Dubai, Jakarta, Kuala Lumpur, London, New Delhi, Perth and Sydney. ACER is committed to the professional growth of staff throughout their employment. It encourages and supports staff in a variety of ways to actively pursue professional learning, including with reference to the ACER Leadership Development Framework. ACER encourages all staff to consider ways in which they might make a leadership contribution to the organisation’s work. Position Accountabilities Reception Receive, direct and relay visitors to the ACER India New Delhi office appropriately Monitor visitor access and maintain security awareness Receive, direct and relay telephone messages and fax messages to appropriate recipients Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail Pick up and deliver mail; maintain general filing system and file all correspondence as required Project support providing and arranging administrative support for projects making arrangements for meetings of project steering and reference committees regarding accommodation, travel, catering and reimbursement of participants’ expenses assisting project staff as requested regarding invoices, payments (such as expense claims, honoraria/consultancy forms), photocopying, faxes, mail-outs of letters, contact with schools or other agencies editing and formatting final project reports and supporting documentation ensuring project documents are properly archived Travel Support travel bookings through travel agent, under the supervision of Manager Administration. Office Vehicle Management for pick up and drop for official meetings, airport transfer, etc Administrative Maintain suitable inventory of office stationery Taking care of photocopies, scan, reports spiral binding, hotels & guest house bookings Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services Organize conference and meeting room bookings Adhere to all company policies and procedures Carry out instructions given by the management team Decision Making Authority The Reception Officer will manage her own workflow and set priorities under the direction of the Manager, Administration. The incumbent is required to operate in a proactive and autonomous manner with respect to the day-to-day carriage of the role and management of workflow. Qualifications Bachelor’s Degree from a recognised university Knowledge, Skills and Attributes Demonstrated administrative and project support skills and experience in a professional work environment Computer literacy including proficiency with MS Office (Word, Excel, PowerPoint) and office equipment such as faxes, photocopiers, etc. Excellent communication and interpersonal skills, including proficiency in verbal and written English Strong customer service focus Experience in an education environment is an advantage, as is experience in the arrangement of conferences and workshopsJob tags
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