Axispoint Technology Solutions Group
Location
Bangalore | India
Job description
The primary duties of the Technical Operations Center (TOC) Engineer are to Monitor alarms/alerts and validate them appropriately and
Notify / Escalate asper the process via ITSM Tools.
Responsibilities:
Performance Monitoring (Server, N/W, VM, Cloud-Infra and UC)
Responsible for the continuous monitoring and support of operations center scope of work.
Inspect hardware, software, and environmental alerts or malfunctions and if anomaly is identified, minimize the service impact and restore services to normalcy following the set process and procedures.
Validate the anomaly following the approved standard operating procedures.
Coordinating with ISP/ vendors, customer co-ordination, and other internal teams.
Detect events, correlate, validate, follow Runbook/ Handbook procedures and act to avoid a potential incident or lower the intensity of an incident impact proactively
Create/update ticket, carefully track and document the sequence of events and resolution in detail in the platform.
Escalate the issue to Engineering and follow escalation matrix, (other IT resources or 3rd party vendors for assistance in reaching a resolution) as and when required.
Maintain ongoing communication within the team and anyone involved in the service restoration efforts, to keep all stakeholders aware of relevant, known issues and the steps being taken.
Implement actions in support of root cause analysis and problem remediation
Understand business dynamics and needs at all levels (end-user to executive) and fulfil the business requirements
Qualifications:
2-4 years experience working as a NOC AnalystExperienced and proficient RCA with Validating / troubleshooting techniques and problem solving in a 24x7x365 production environment
Experience working with Cisco technologies
Experience troubleshooting enterprise networks
Experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN issues
Knowledge in monitoring L-1 support of data base and applications
Knowledge and experience with datacenter and cloud technologies.
ITIL Processes knowledge and experience
Basics of VMWare and CITRIX.
Working experience with ticketing tools like (Cherwell/ ServiceNow)
Ability to understand and respond to users in USA.
Willing to work in 24/7
Excellent verbal and written communication skills
Job tags
Salary
