Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
Minimum 5 years of experience in remote infrastructure management
4+ years working experience supporting Exchange 2016, 2019 and Exchange online and M365
Experience supporting Exchange functionalities such as Mail Gateway and routing, Message tracking
Should possess knowledge on Archiving policies and Enterprise Vault
Knowledge on powershell scripting
Responsible for resolving all technical incidents escalated by the L-1 team
Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes
Participate in Problem Management review meetings and provide root cause analysis
Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented
Responsible for SLA compliance & Availability of Services
Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process
Technical Certification a must on any of the technologies (Windows/Exchange)