Associate Customer Experience
Location
Gurgaon | India
Job description
We Are Conducting Walk-in Interviews For The Position Of Associate Customer Experience At India's Leading Food Delivery Company In Gurgaon, Haryana. On 09/03/2024 And 11/03/2024. Below Are The Details
Role: Associate Customer Experience
Job ID: 0023
Company: India's Leading Food Delivery Company
Location: Gurgaon, Haryana
Salary: ₹3.8 - ₹5.5 LPA (tentative; actual salary will be decided in the interview)
Eligibility Education: Bachelor's Degree (Graduation from a regular course).
Experience - Minimum Years of Experience Required: 0 (Freshers can apply).
- Maximum Years of Experience Required: 3 Years.
(No gaps are allowed unless the candidate has a genuine reason for it).
Communication Proficient in English & Hindi.
Good typing skills of a minimum of 60 words per minute with 95% accuracy.
Personality: (Evident in spoken & written interaction)
Spoken: Pleasant demeanor (warm, respectful tone, modulated speed, easy to understand).
Written: Uses polite words, is not overtly casual, and gives relevant responses.
Responsibilities What You Need to Bring to the Table: - Resolving problems/concerns raised by customers on our App via chat/phone/email.
- Establishing a relationship of trust with the customer by ensuring qualitative service (empathy and efficiency, excellent communication).
- Learning the products and services offered thoroughly to provide timely and efficient resolutions to issues raised.
- Troubleshooting problems and seeing them through to resolution.
- Escalating unresolved issues to the appropriate internal teams.
Characteristics - People-first mindset (patient, empathetic, warm, respectful).
- Problem-solving mindset.
- Flexibility.
- Detail-oriented (active listener).
Work Schedule - Day shifts but should be comfortable with rotational shifts too!
- In night shifts, a cab is provided one-way from 8 pm to 8 am.
Work Mode: Work From Office
Notice Period: Immediate or maximum 07 Days.
Mode of Interview: Walk-in-interview on 09/03/2024 and 11/03/2024
Interview Address: Sector 62, Gurgaon, Haryana.
Skills: communication,customer experience,customer support
Job tags
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