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PEO operations analyst


Rippling


Location

Bangalore | India


Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

About The Role

Rippling is looking for a Client Operations Analyst to execute client onboarding processes and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. You'll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software automation. It's a highly cross-functional role with impact on the performance of our sales, product, and finance teams.

What You'll Do:

  • Use our internal software tools to analyze data about prospective customers to provide sales with information required to prepare sales proposals
  • Conduct filings and registrations with government agencies to support customer acquisition activities
  • Review and process inbound communications related to insurance and regulatory tasks
  • Provide feedback on our internal systems and processes to improve our operations
  • Work with R&D to improve customer onboarding processes through automation

You Should Have:

  • One to three years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
  • Strong English communication skills (written and verbal)
  • Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
  • Experience with Google Suite or Microsoft Office, especially Sheets/Excel, for data analysis and task organization; familiarity with JIRA/Confluence, Slack, and HRIS systems a plus
  • Grit and patience, since you'll have to deal with U.S. government agencies
  • Ability to work U.S. hours (Pacific time zone - PST), 5pm -1am IST


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