Qween Network
Location
Mumbai | India
Job description
Phone Banking Officer (Work from Office)- Mumbai.
- Assistant Manager - upto 5lpa - Graduates with 2+ year of experience - Please ensure no gap in studies/ no backlogs. Open to work in shifts as in days/noon/night .It will be rotational. Walk in drive interview on - 26to28 Feb 2024- Has To Be A Graduate
Urgently Hiring for : 1. Role - Phone Banking officer 2. Process Voice Process/Inbound Calls/approx. 80-100 calls per day (Work From Office)3. Job Type Full Time 4. Industry : Banking 5. Location : vile parle, Mumbai 6. This role is rotational shift and week offs - 24/7 rotational shifts. Work hours for Women - 6:30 am to 9:30 Pm - rotational shifts, 1 days week off on rotational basis 7. Week offs Any Random 1 days off / No Fixed Consecutive Offs 8. Eligibility : Fluent in English and must be a Graduate /Post Graduate/ Fresher . Key Responsibilities : - Be the best for our customers by - Displaying complete onus to customers' queries / problems - Delivering service with requisite courtesy and accuracy - Adhering to product and process requirements, with nil errors - Escalating customer issues to the right internal stakeholders - Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores - Ensure process efficiency and effectiveness by - Complying to service and sales guidelines - Achieving Call Quality targets - Resolving customer queries at the first instance of contact, with minimum call handling time - Cross-sell/upsell set products like - Loans and mortgages - Priority/elite accounts Qualifications : Optimal qualification for success on the job is: - Graduate or Postgraduate from a recognized institution. - 1-3 years relevant role in voice customer service. Role Proficiencies : For successful execution of the job, the candidate should possess the following : - Proficiency in systems related to Banking transactions and services. - Good communication skills in both English and local language. - Excellent lead generation and conversion skill. - Ability to handle pressure and meet deadlines. - Ability to successfully work as a part of a team. - Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department. Prerna GoyalJob tags
Salary