Location
Bangalore | India
Job description
JOB DESCRIPTION (Major Deliverables):-
Responsible for the following deliverables:- - Achieve Sales and Profit targets, with a good understanding of premium and luxury product sales
- Responsible for managing profit centers
- Ensuring delivery of sales and margins as per agreed budgets for stores under span of control
- Responsible for Top Line and Bottom Line achievements.
- Identify the most profitable stores and maintain and enhance their output through Contribution and Profitability.
- Augment growth year on year
- Deliver excellent Customer Service
- Establish relations and network with customers through high standards of customer service with a personalized approach.
- Create high sensitivity amongst the staff and lead by example.
- Groom and coach the team to exhibit international standards of customer care at all the times
- Prepare, Execute and Map Annual Business Plans and Budgets of Stores
- Responsible for executing new projects of the company at Operations level.
- While executing the new business plans responsible for liaising with all stakeholders including Site Owners/ Proprietors, Civil Functions, Brand Reps, Operations Head and other In-house Departments at the back end.
- Ensure delivery of infra within stipulated timelines in alignment with concerned Departments till the Launch of the new store.
- Responsible for presenting Business Cases & Profitability.
- Networking with Brand Owners, Existing and Potential Mall Managements
- Manage network with Brand Representatives for successful roll out of the business plans.
- Ensure a regular Contact, networking and follow-up with existing and potential Mall Managements and Appropriate Authorities.
- MIS and Exemplary Team & performance management
- Maintain a robust store level Data Management (to analyze existing as well as real time data for analysis).
- Track effectiveness of SOPs through feedback data and assess performance against pre-determined measures and benchmarks.
- Ensure Quarterly MIS reporting.
- Take administrative control of the team and act as a guide, trainer and coach
- Prepare Self and team and equip them with updated product and brand knowledge through regular sessions
- Allocate and assess KPI's and KRA's of the team as per Company goals and targets
- Ensure succession planning for key positions
- Identify and implement a growth / development path for HIPO and LOPO employees in the Cluster/ zone.
Proven track record of Sales and Retail Operations
Should have handled more than one store
Should have handled luxury or premium brands with an international flavor
Should have exposure of a metro
Acumen in identifying business potential, Team Leadership, Exposure to analytical planning, Data Mining and Analytics, Networking Skills, High End product/customer Segments
Ability to lead a small teams, inter-personal effectiveness, ability to drive results, take ownership, ability to withstand pressure and handle demands of multiple stakeholders
Job tags
Salary
