Integrations Specialist 2 (Technical client consulting)
Location
Bangalore | India
Job description
Job Description
Pluralsight is seeking an Integrations Specialist to join its Professional Services team. In this role you will report to the Director of Professional Services. You will support the Integrations team as we integrate our Pluralsight Platform into customer environments like LMS, LXP, or HRIS type systems. You will also support customers with Single Sign-on connections.
As an Integrations Specialist you will work closely with customers through the full implementation cycle from initial discovery & design, to development, and through to production. Our consultants play a critical role throughout this process, not only ensuring the seamless execution of projects but also empowering customers to maximize the value of Pluralsight. This is achieved by broadening access to our services and guiding them towards making informed, data-driven decisions.
You're Committed To Being a Team Member That - Sees the success of your team members and the company as a whole as part of your responsibility.
- Delivers solutions that are creative, forward-thinking and meaningful to the business.
- Approach others in a genuine and honest way and always assume positive intent in others.
- Gets results through agreements and are fully committed to satisfying all agreements or communicating early and often if those agreements cannot be satisfied.
- Finds value through team collaboration and sharing knowledge
- Seeks to understand where others are coming from and without allowing his/her own context to get in the way.
What You'll Own - Support the Integration experience of Pluralsight's most valuable customers from end-to-end
- Share Integration best practices and advise our customers in the best ways to approach them
- Provide project management throughout the Integration engagement
- Looks for unique solutions and think outside the box to satisfy non-typical customer requests
- Assists effective delivery of services globally, supporting key internal and external SLAs
- Guiding service delivery needs and working with with Sales, Customer Success, and Professional services
Experience You'll Need - BA/BS degree in a technology related field or equivalent experience
- Minimum 1-2 years of experience in professional services, support, data, or development role, ideally in a SaaS environment
- Experience with data visualization tools such as Tableau, Domo, Looker, etc
- Experience with SQL
- Experience working with customers to resolve concerns and questions
- Exceptional business acumen with ability to communicate complex issues and technologies in very simple terms
- A proven track record of managing and delivering projects for enterprise companies
- Ability to effectively troubleshoot with customers to get to the root of an issue and develop a meaningful solution (requirements gathering, technical assessments, etc.)
- Ability to effectively manage time between both transactional deliverables and non-transactional deliverables
- Excellent spoken and written English
- Ability to work under pressure and managing multiple deadlines
Our Perks & Benefits Include - Competitive salary and meaningful benefits
- Comprehensive medical & dental coverage for you and your family
- Open vacation policy
- Stay active with our wellness program that allows you to expense your gym membership and other sports activities
- Tuition reimbursement.
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
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