DATA, DIGITAL & IT
Location
Hyderabad | India
Job description
Location: Hyderabad
The ServiceNow Automation ITOM Lead is responsible for overseeing and managing the ServiceNow platform's delivery for ITOM processes like Event Management, Discovery both cloud and on-prem and expertise on the ITOM suite. This role involves both technical and leadership responsibilities to maintain the platform's performance and integrity. Your responsibilities include, but are not limited to • Extensive experience in ServiceNow development and consulting as a lead developer or technical architect. Expertise in import sets, transform maps, and ServiceNow data mapping with external data sources.We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
• 10-15 years of relevant experience in IT operations, with a minimum of 5 years of experience in ServiceNow administration.
• ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), Discovery & Event Management & ITOM related.
• Strong leadership and team management skills.
• In-depth knowledge of IT service management (ITSM) and ITIL processes.
• Excellent problem-solving and analytical abilities.
• Good communication and collaboration skills.
• Proficiency in ServiceNow development, scripting, and customization. Knowledge of database management and integration technologies
Why consider Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
Learn more here:
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
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