Foster a thriving and cooperative global community of freelance engineers, promoting a positive environment that encourages collaboration and engagement
Own the assessment of community satisfaction through the management of the Net Promoter Score (NPS) and other pertinent metrics, actively driving initiatives to enhance community dynamics
Report on community growth, sentiment trends, and provide valuable insights for strategic decision-making
Oversee communication and moderation efforts for the interviewing community, establishing a consistent outreach plan that includes formal channels (e.g., monthly newsletters, quarterly Town Halls) and informal engagement (e.g., active participation in live forums)
Formulate and uphold guidelines and policies to maintain high community standards, ensuring a safe and inclusive environment for all members
The experience you will bring
3+ years of experience building and maintaining large-scale, global online communities, demonstrating a track record of measurable success
Experience working with a developer community is preferred
Exceptional English communication skills, both written and verbal, with the ability to convey information and ideas clearly to a global audience
Exceptional operational skills coupled with a strategic mindset, emphasizing tangible impact and the successful execution of plans
Experience in building and managing relationships with cross-functional partners fostering collaboration and achieving collective goals
