Service Architect (I)

Location

Mumbai | India

Job description

• The Solution Architect (SA) is part of the pre-sales team that ensures all solutions designed are customer focused, innovative, cost effective and meets or exceeded our customer s business needs
• The solution design will include NCR and/or third-party solutions
• The SA will work independently and/or in conjunction with NCR s hardware, software, procurement, vendors and other subject matter experts related to banking to arrive at the final winning solution design
• The position will be based in India (metro location, preferably Mumbai), supporting the India subcontinent market, and will report to the APAC Regional SA leader

KEY AREAS OF RESPONSIBILITY:

• Creation of presales Solution Designs of Managed Services, as a Service and standalone services.

• Analyse various cost elements of the solution, ensuring optimal balance of cost and effectivity of the solution in meeting customer needs.

• Obtain all internal approvals before submission of proposals to customers.

• Creation and negotiation of customer contracts until execution.

• Ability to fit various services components/building blocks together to form services solutions that achieve business outcomes in alignment with customer requirements

• Collaborate with internal and external stakeholders to understand business goals and support services outcomes

• Collaborate with various SMEs/3rd party vendors to arrive at optimized services solutions

• Contribute to the effective management of risks and issues associated with solution designs

BASIC QUALIFICATIONS:

• 10+ years of customer facing experience in a services design role including presales,

• Experience in Managed Service and as a service frameworks

• Ability to synthesise terms and conditions of an RFP/RFI/contract to derive models to emulate risks, penalties, revenue drivers etc. with or without the aid of historical performance data.

• Commercial and contract expertise on multi-million-dollar opportunities with multiple technology and service layers

• Bachelor s Degree

• Experience designing Global or multi-region services preferred

• Experience working with partners to build a service solution model

• Demonstrates the ability to lead presales opportunities including service models, response contents, commercials, tactics, and negotiations

• Strong ability to articulate the business value of Services and convince a customer of such value

• Work with customers to pitch the most optimal solution in conjunction with sales and account management.

• Deliver a well-defined set of service design documents articulating risks and mitigation techniques in a timely manner while presenting an end-to-end seamless service

• Expertise in pre-sales and support strong qualification of opportunities, managing sales and customer expectations about what we can deliver

• Experience on service cost models including as a SaaS model and creating innovative commercials, working with leasing partners as needed, to drive competitive advantage

• Support producing new content including design templates, proposal documentation and presales slide materials

• Comfortable delivering solution presentations to Customers

• Strong understanding of Break/Fix, Managed Services and outsourcing solutions, applying sound ITIL concepts

• ITIL certification and ISO20000 experience and/or accreditation (highly desirable)

Job tags

Salary