Shizen Energy India Private Limited
Location
Thiruvallur (district) | India
Job description
Company Overview
Shizen Energy India Private Limited is a leading lithium battery pack manufacturing company, specializing in high-performance and reliable energy storage solutions. We have a strong presence in the industry and a diverse customer base across various regions in India. Our commitment to innovation, sustainability, and cutting-edge solutions sets us apart from our competitors.
Job Overview
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team at Shizen Energy India. As a Customer Support Executive, you will be responsible for maintaining customer satisfaction by providing excellent service and support. This is a full-time position based in Thiruvallur, Tamil Nadu, India.
Roles & Responsibilities of Sales Support Executive
1. Customer Assistance:
Respond to customer inquiries on Indiamart promptly and professionally.
Provide information about products/services, pricing, and terms.
Assist customers in navigating the Indiamart platform and address any concerns.
2. Order Processing:
Manage and process customer orders received through Indiamart.
Ensure accurate entry of order details and coordinate with relevant departments.
Communicate order status and delivery updates to customers.
3. Product Knowledge:
Stay informed about the products/services offered on Indiamart.
Provide detailed and accurate information to customers to aid in their purchasing decisions.
4. Documentation:
Maintain comprehensive records of customer interactions, feedback, and resolutions.
Generate reports as required and share insights for continuous improvement.
5. Customer Satisfaction:
Strive to achieve high levels of customer satisfaction.
Monitor customer reviews and ratings on Indiamart and take necessary actions for improvement
Qualifications and Skills
Job tags
Salary
Rs 1.5 - 2.5 lakhs p.a.
