Product Manager - Insurance
Location
Bangalore | India
Job description
- Make insurance pre purchase, purchase and post purchase a joy
- If a customer wants to buy a health policy, you should be able to build product experiences that help customers understand the policy, choose the ideal cover and pick the policy that works the best for them.
- If they want to buy a term policy, the product should be able to look at the customer s wealth, evaluate the term cover needed and help him buy the policy easily
- Ensure compliance in every product rollout
- Train the customer support teams so that your product and customer support speak the same language
- Build product experiences to help customers answers queries about their policy on the app itself ( eg - does this insurance cover cashless day care treatments , what is my policy paying term for life insurance )
- Build seamless renewals experience
- Work with insurers and other service providers to ensure there are no operational or claim issues
- Capture customer feedback from those who ve purchased and those who haven t
- Experiment with ways to drive customer growth and increase adoption (such as product changes, onboarding programs, insurance related content)
- Measure the effectiveness of customer/ product initiatives using tools like Amplitude and Google Analytics
- Work collaboratively with analysts, customer operations and engineers to execute initiatives.
The product manager role is pivotal - it is an opportunity to shape the future of customer growth and success at Scripbox.
Requirements:
- Past experience in building / scaling digital insurance products is a big plus
- 3 - 7 years in product management
- Experience using data to drive decision-making. A good handle on tools like Amplitude/ Mo engage/ Web engage/ Google Analytics will be great
- Excellent customer experience and communication skills
Job tags
Salary
