Customer Service Executive

Location

Secunderabad | India

Job description

Experience: Looking for 6 yrs to 8 years in International Calling Voice Process Experience only (Mandatory)

Roles and Responsibilities:

• A customer support teams underlying focus is on problem solving in the short term.
• Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
• Customer support is measured by factors like speed and quality of help received.
• Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.

Desired Candidate Profile:

• Should have excellent communication in English. (Both written and verbal)
• Should be able to work in night shifts.
• Should have a bachelors or Masters degree (Regular).

Education:

Should be a Graduate. (Bachelors in B.Tech with any Stream is preferable)

Job tags

Salary