Helpdesk Senior Representative
Location
Gurgaon | India
Job description
Roles & Responsibilities
- Attend calls assigned by Service Desk.
- Ensure calls are resolved within SLA
- Experience in assemble and de-assemble Desktop and Laptop computer hardware.
- Experience of various application installation and basic troubleshooting.
- Printer troubleshooting, toner replacement.
- Incident and Change Request support to users.
- Experienced to communicate and manage vendor support.
- Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
Skillset Required - Minimum 2 years' experience
- Troubleshoot desktop and laptop hardware.
- Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.Working experience in MS Excel and PowerPoint.
Education (Essential) Technical graduate / Technical Diploma
Expereince 1 - 3 Years
Support India
Shift Timings (24*6) /Australian and New Zealand)18*6
Language Requirements (Primary/Secondary) English, Hindi
Shift Timings (24*6) /Australian and New Zealand)24*7
Language Requirements (Primary/Secondary) English, Hindi
Job tags
Salary
