Assistant Manager - Technology Services
Location
Noida | India
Job description
Position Summary:
This position will be part of the global citrix and virtualization team. Resource will work on key critical activities for infrastructure readiness.
- Driving Engagement calls with users / Customers / Vendors to understand their exact requirement
- Attending Daily / Weekly calls internally and sharing the updates
- Demonstrates high responsiveness for technology issues
- Drives problems to root cause through partnership with engineers, ensuring knowledge is captured for future events
- Designs, plans and implements high-availability core infrastructure systems
- Develops Software configuration management standards and performs data de-identification and provisioning
- Documents and tracks hardware and software configuration, migration, testing and deployment solutions
- Candidate needs to have strong background in Citrix, Xendesktop, Desktop Delivery Controllers(DDC's), VMWARE, ESXi, Windows Operating Systems
- Ideal candidate needs to have experience working in large scale infrastructure
- Provide the Operational Technical task to migrate Hosted Virtual and will play major role in the successful implementation of the Hosted Virtual Desktop platform
- User support of enterprise level environment hosting virtual desktops published via Citrix XenDesktop with VMware as hypervisor
- Handle escalated user issues from service desk/desktop support teams
- Rubrik Backups handling (As and when required)
Job Responsibilities:
- Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams
- Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches
- Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x
- Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment
- Working knowledge of Insight and Director monitoring platforms
- Citrix environment health check monitoring (check all unregistered VDIs and work on them)
- Monitoring Service-now queue for Incidents, RITMs, & Changes.
- Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space
- Email monitoring & Scheduled Meetings and Sending Escalation report (INCs)
- Citrix Monitor (Director) monitoring
- Billing Scripts and Security tools remediation
- Filtering Stopped VDIs in Azure Portal and changing state to Stop
- Comparing Azure and Studio VDIs / On Prem and Studio VDIs
- Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler
- Resolving normal & critical issues related to Citrix environment on a daily basis
- Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders
- Execute/document tasks & actions performed whenever necessary
- Work towards automating tasks wherever possible
Education:
- Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience:
- Minimum Experience of 8 years with at least 6 years of relevant experience
- Expertise in Citrix/Virtualization services
- Expertise in Citrix, Xendesktop, Desktop Delivery Controllers(DDC's), VMWARE, ESXi, Windows Operating Systems
- Experience in Vmware and Cloud Services
- Xenapp/Xendesktop/Citrix cloud services
- Preferred experience in Ivanti, Tanium
- Experience in OS, Windows update and SCCM
- Good knowledge in PowerShell
Knowledge and skills (general and technical):
- Excellent knowledge of MS Office & Excel in Particular (Aggregate functions, Pivots, Formatting, Tables, Others (outline, sorting, validation, text to columns, lookups)
- Knowledge of TCP/IP, firewalls, load balancers and switches
- Good understanding in Ticket Management, Change Management
- Access Central Ticket Management
- Good understanding on Citrix/virtualization Environment
- Experience with Tanium/Ivanti/Systrack
- Good experience on capacity and availability monitoring and good in diagnosing the problems to improve the availability of IT services
- Excellent Skills in Analysis, Reporting and Presentation to be provided to users and technical groups
- Hands on experience with OS performance, windows update troubleshooting
Other Requirements (licenses, certifications, specialized training - if required) :
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