Senior Manager Experience Design

Location

Bangalore | India

Job description

Key Responsibilities:

• Lead, coach, and inspire a team of experience designers in in the three core Human centered design (HCD) Competencies: Research, Strategy, & Communication
• Oversee the performance, development and growth of individual contributors and inspire them to pursue excellence.
• Work with team members, peers, and cross-functional product partners to balance workloads across individuals and teams.
• Build alignment and strong relationships with executives, leaders, and teams across the Experience Team
• Drive the delivery of successful product key results through the most effective outputs (e.g., journey maps, strategic briefs, guiding principles).
• Help team members craft compelling stories that carry the experience strategy vision through iterative product design.
• Advocate for customer and employee needs in every interaction
• Design and facilitate internal working sessions & meetings.

Basic Requirements:

• 8+ years in an experience design related role (e.g., Copywriter, Interaction Designer, Information Architect, Visual Designer, Product Designer).
• 5+ years of people management and leadership experience with a track record of success in hiring, training, and developing designers ranging from junior talent to top-tier professionals
• Facilitation, communication, and collaboration skills with stakeholders across the organization
• Demonstrated experience in helping individuals and organizations understand and embrace Human-Centered Design
• Demonstrated expertise with modern design, prototyping and collaboration tools (such as Figma and Miro)
• Proven experience as an Experience Design Manager with a strong portfolio demonstrating:
  • Knowledge and skill in experience strategy and design
  • Generating experience insights and / or applying customer insights identified from research and other customer signals from search, digital, and social data
  • History of balancing the agile work environment and iterative product development while maintaining a cohesive view of the overall customer journey.
  • Ability to mentor and support other designers and drive growth in the team.

About Best Buy:

BBY India, is a service provider to Best Buy and as part of the team that will work on Best Buy projects and initiatives, youll help us fulfill Best Buys purpose to enrich lives through technology.
You will bring that to life every day by humanizing and personalizing tech solutions for every stage of life in Best Buy stores, online and in Best Buy customers homes.

Best Buys culture is built on deeply supporting and valuing our amazing employees and other team members who make it all possible. Best Buy is committed to being a great place to work, where you can unlock unique career possibilities. Above all, Best Buy aims to provide a place where people can bring their full, authentic selves to work now and into the future. Tomorrow works here.

Job tags

Salary