IT Technical Analyst - Server Infrastruture

Location

Bangalore | India

Job description

Responsible for the design and implementation of IT processes. Provides support to functional areas by creating and communicating solutions to complex problems and projects.

Focused on server-side support, implementation, troubleshooting and administration.

RESPONSIBILITIES

• Manages and designs major hardware/software solutions in support of assigned infrastructure hardware and services in the organization.
• Administers infrastructure upgrades, implementations, and integrations.
• Provides technical administrative and configuration support for one or more of the following platforms: Windows Server, Linux, Unix, Active Directory, Terminal Services, Virtual Infrastructure, Data Protection, and other related technologies.
• Provides technical support of Infrastructure hardware, software, and firmware, including storage systems.
• Provides advanced problem resolution for server and client-based software. Required 24 x 7 on-call support rotation assignments.
• Applies advanced problem-solving skills and executes solutions to complex problems independently.
• Applies learned IT skills to work assignments.
• Coaches and mentors IT tasks and skills to others.
• Develops and implements IT processes.
• Identifies opportunities and owns improvements to technologies and IT processes.
• Leads, defines, and completes complex IT tasks independently; may lead small projects.
• Manages and accountable for project completions.
• Performs additional responsibilities as requested to achieve business objectives.
• Presents work output in a clear and concise manner.
• Performs additional responsibilities as requested to achieve business objectives.

MINIMUM REQUIREMENTS

• Bachelor s degree in information technology, computer science or other relevant academic qualifications.
• 6+ years of experience is essential.
• Minimum of 2 years of project experience in implementing server-side projects
• Relevant certifications on server and associated technologies
• Excellent verbal and written English communication skills as this role interacts with business partners across borders.
• Strong teamwork skills, e.g., ability to work with others during stressful problem-solving activities, open to others ideas.
• Demonstrates analytical thinking abilities, excellent attention to detail.
• Ability to manage own time and to work on several tasks simultaneously.
• Customer focused; ability to be proactive, e.g., provide advance notice of potential problems or issues.
• Excellent problem-solving skills; resolve problems quickly and efficiently.
• Able to work flexible hours and in shifts; weekend coverage will be required as necessary; share 24x7 on-call support with other team members on rotation.
• Ability to effectively use office automation, communication, software, and tools currently used in the Herman Miller office environment.
• Expert knowledge of how current trends and technology may be used to support business partners.
• Proficient understanding of and ability to identify how technology solves business problems.
• Core understanding of and ability to connect the needs of multiple Herman Miller functional areas.

Additional attributes

• Comprehensive knowledge of server hardware components and their interactions with operating systems and other network elements including data storage technologies in an x86/x64 environment.
• Experience with the administration of Microsoft Windows Server, Active Directory and Terminal Server.
• Experience with the administration of Virtualization Infrastructure.
• Experience with the administration of Data Protection Methods and technologies.
• Standard working schedules with flexibility for rotating 24x7 on-call support.
• Ability to travel up to 10% or as needed to achieve business objectives within the country.
• Comprehensive knowledge of datacenter operations and host infrastructure components.
• Proficiency in the administration of Red Hat Linux and Windows operating systems. MCSE or RHCA and VCP Certifications are preferred.
• Experience with PERL or PowerShell script development

Job tags

Salary