Customer Support Executive
Location
Bangalore | India
Job description
As a Kaizen Customer Support Associate, you will play a crucial role in delivering exceptional customer service through continuous improvement initiatives. You will be responsible for resolving customer issues, answering inquiries, and ensuring a positive customer experience. The role involves identifying areas for improvement in customer support processes and working collaboratively with the team to implement changes.
Responsibilities:
- Customer Interaction:
- Respond to customer inquiries and provide timely and accurate information.
- Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
- Communicate with customers through various channels, including email, chat, and phone.
- Continuous Improvement:
- Identify opportunities for process improvement in customer support operations.
- Collaborate with team members to implement Kaizen principles for ongoing enhancements.
- Analyze customer feedback and use it to drive improvements in service delivery.
- Documentation and Reporting:
- Maintain detailed records of customer interactions and transactions.
- Generate reports on customer support performance and share insights with the team.
- Training and Development:
- Participate in training programs to enhance product knowledge and customer service skills.
- Share insights and best practices with team members to foster a culture of continuous learning.
- Cross-Functional Collaboration:
- Collaborate with other departments, such as product development and marketing, to provide insights into customer needs and issues.
- Work closely with the team to implement cross-functional improvements that positively impact the customer experience.
Qualifications:
- Proven experience in customer support or a related field.
- Strong communication and interpersonal skills.
- Problem-solving abilities and a commitment to continuous improvement.
- Familiarity with Kaizen principles and a willingness to apply them to daily operations.
- Ability to work in a fast-paced environment and handle multiple priorities.
Preferred Qualifications:
- Knowledge of customer support software and systems.
- Experience in data analysis to drive process improvements.
- Previous experience with Kaizen or other continuous improvement methodologies.
- Kannada & Telugu are the mandatory Languages
Job tags
Salary
Rs 16000 - Rs 18000 per month
