D365 SCM Functional Consultant - Implementation & Support

Location

Secunderabad | India

Job description

• Responsible to get engaged in all activities related to operations customer transitions, also work to make sure to optimize the satisfaction of the Customer and maintain excellent quality and efficiency
• As a Functional Consultant, you will be working with geographical teams / sub-teams delivering Dynamics AX Support and Implementation services to Columbus clients
• You will have responsibilities across solutions, work on support cases, cases allocation, and coordinate for development, quality management, communication, mentoring, knowledge management and performance management

REQUIRED QUALIFICATIONS

• Bachelor s or Master s degree

• 6+ years of relevant industry experience in AX 2012, D365FO preferable Implementation/Operations experience in SCM - Trade/Logistics and Distribution, Advance Warehouse Management areas.

• Ideal candidates will have domain experience and Cross Industry knowledge in the Manufacturing, Distribution or Food Manufacturing sectors.

• Strong relevant industry background is desirable. Good to have End to End ERP Operations/implementations experience in functional roles in the operations and support domain.

• Good to have some knowledge of service management tools like ServiceNow, Jira, BMC Remedy, etc.

• Proven consultative experience in a functional role

PREFERRED QUALIFICATIONS SKILLS

• Preferred knowledge of implementation and experience in Trade Logistics / Advanced Warehousing.

• Involved in projects from analysis, go live operations preferably onsite presence at the customer post go-live

• Exposure to working in a large, complex AX environment and providing support on the strategic importance to the organization involving cross-functional teams

• Work with onsite project teams and customers to design and understand functional requirements and own delivery of solutions from offshore development team

• Work independently on allocated tasks related to operation daily basis.

• Based in India however there are travel possibilities to customer sites for direct involvement with customers/presence on customer site

• Works with the offshore consultancy manager to help improve processes and procedures in the consultancy department.

• Being responsive to customers requests, engaging in listening and aligning expectations within the defined processes

• Strong communication and client-facing skills with the ability to work in a consulting environment are critical

• Must have leadership skills and personal strength to protect the assigned operational task from unforeseen changes while ensuring excellent customer experience focus remains in place.

• Travel internationally and domestically as and when required.

Nice to Haves

• Relevant Microsoft Certification in AX/D365

• Good to have ISV and other tools Knowledge like LaserNet, BIS, Invoice WorkFlow, PowerApps, etc.

Develop Yourself and Columbus

• Keep up to date with changes/developments in the software and in industry best practices, through self-learning, training and research.

• Keep up to date with the development of the Digital offerings and all relevant associated products.

• Provide support to your peers, your project team and the wider Columbus team for your specific areas of expertise.

• Contribute to the continuous development of your team, the Company and the Group organization, through knowledge sharing.

• Ensure that the Columbus business culture and values, which are the basis for our success, are maintained and developed further.

• Display great team spirit loyalty towards colleagues whilst maintaining a high-performance

Job tags

Salary