Location
Jordan | India
Job description
Job Description
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service.
Ensures that all Front Office Standards Operating policies and procedures are adhered.
Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts.
Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment.
Strong and effective communication with all other departments.
Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
Responsible to balance operational, administrative and colleague needs.
Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool).
Provides passionate direction towards achieving our vision.
Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching.
Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
Effectively maximizes inventory levels during high occupancy/sold out nights
Adheres to and promotes the Company s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
Follows all policies and procedures ascertained by the hotel
Qualifications
Previous experience is an asset.
Minimum 2 years' previous management experience in Front Office operations.
Proven ability to guide and coach team members.
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint).
Excellent leadership, written/verbal communication and interpersonal skills.
Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals.
Strong guest service orientation and training skills background required.
Able to balance a variety of conflicting priorities while considering all aspects of the job i.e., Financial, Operational, Human Resources.
A working knowledge of a second language and its application in the hotel and hospitality operation is an asset.
Additional Information
Desired Candidate Profile
Education: Any Graduation()
Gender: nm
Nationality: Any Nationality
Job tags
Salary
