Hunarstreet Technologies
Location
Mumbai | India
Job description
Customer Service Import
Handling shipments Air / Sea (LCL FCL AIR)
Following up with the counterpart/coloaders on daily routing orders & updating the
same to client on daily basis.
Preparing CAN copies and sending Cnee with arrival Details.
Resolving the issues & query of customers regarding daily routing orders.
Execute order request calls / email.
Email suppliers carrier & customers with shipping updates
Track shipments and confirm receipt & arrivals of shipments.
Ensure customer experience by addressing customer concerns and resolving issues.
Responsible for answering and routing phone calls handling enquires.
Preparing Daily status report updating DSR on daily basis & sending to respective
Cnee with proper updates.
Customer Service Sea Export
Co ordination with various departments and customers to enable smooth
functioning and flow of information between various teams.
Coordinating of Land Side Services (CHA CHB CFS and Warehousing)
Part of Client Pitching Team from Operations and Procurement end.
Resolve conflicts between Shipper and Liner about their shipment.
Monitor vendor service delivery against SLA and frame agreements.
Increasing the operational efficiency within the organization.
Follow up with Carrier/Coloader for onboard/loading confirmation.
Maintain flow of information between customer and carrier team about their
shipment.
Handling regular customer service profile
Arranging for Transportation and custom clearance.
Monitoring post shipment documents along with invoices to customer
Create DSR for customer and internal assessment.
Pricing:
Freight negotiations with carriers for existing & new customers.
New customer acquisition.
Overseas agent nomination.
Share all the mandatory details required for the shipments.
Send quotation to the clients.
Negotiations with overseas agent / coloader.
Track the closure & conversion of shipments.
Probe for client feedback & act accordingly.
customer service,import,export,price quotes,negotiation,freight,forwarding,air,ocean transportation,seafreight
Job tags
Salary
