Location
Malad, Konkan, Maharashtra | India
Job description
Job Overview
We are looking for a skilled Chat and Mail Process professional to join our team . As a Chat and Mail Process, you will be responsible for handling customer queries and providing excellent customer support through chat and email channels. This is a full-time position based in Malad, Maharashtra, India.
Qualifications and Skills
- 1-3 years of experience in chat and mail process
- Excellent written and verbal communication skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy
- Problem-solving and conflict resolution skills
- Proficiency in using chat and email systems
- Knowledge of customer relationship management (CRM) tools is a plus
- Ability to work independently and as part of a team
- Flexibility to work in rotational shifts as per business requirements
Roles and Responsibilities
- Responding to customer queries and concerns in a timely and professional manner
- Providing accurate information and product support to customers through chat and email channels
- Assisting customers with product selection, order placement, and issue resolution
- Building and maintaining strong customer relationships by delivering an exceptional customer experience
- Identifying and escalating priority issues and ensuring effective resolution
- Maintaining a thorough understanding of company products, services, and policies
- Collaborating with cross-functional teams to resolve customer issues and improve processes
- Documenting customer interactions and feedback for analysis and improvement purposes
Job tags
Salary
Rs 15000 - Rs 30000 per month
