Customer Support Executive (Fantasy Sports)
Location
Ahmedabad | India
Job description
Are you passionate about providing exceptional customer experiences and resolving queries with a smile Gamesys11, a dynamic startup in the fantasy sports application space, seeks a talented and enthusiastic Customer Support Executive to join our growing team in Ahmedabad.
About Gamesys11:
Gamesys11 is an innovative fantasy sports platform tailored for the Indian market. As a rapidly expanding startup, we are dedicated to providing sports enthusiasts with thrilling and engaging fantasy gaming experiences.
Responsibilities:
- Provide excellent customer support through various phone, email, and chat channels.
- KYC verification of players
- Address customer inquiries, concerns, and technical issues promptly and professionally.
- Troubleshoot and resolve user issues related to the app, gameplay, payments, and more.
- Guide users through app features, rules, and promotions to enhance their experience.
- Collaborate with cross-functional teams to relay customer feedback and ensure continuous improvement.
- Please make sure to maintain accurate and detailed records of customer interactions and resolutions.
- Assist in monitoring and moderating user interactions on social media platforms.
- Contribute to creating a positive and user-friendly support experience.
Requirements :
- Minimum 1-2 years of experience in a customer support role.
- Excellent communication skills in English and Hindi, both written and verbal.
- Proficiency in using customer support software and tools.
- Knowledge of the gaming industry, particularly fantasy sports (Primarily Cricket and Football)
- Strong problem-solving abilities and a customer-centric mindset.
- Tech-savvy with the ability to troubleshoot basic technical issues.
- Empathy, patience, and a friendly attitude towards customers.
- Ability to work independently and as part of a team in a fast-paced startup environment.
- Sports and fantasy gaming enthusiasm is a plus.
Benefits :
- Opportunity to work in a startup environment with room for growth and learning.
- Collaborative and vibrant workplace culture.
- Exciting opportunities to engage with the dynamic fantasy sports industry.
Job Types:
Full-time, Permanent, Onsite
Salary:
₹20,000.00 per month
Schedule:
Experience:
- Customer Support Executive: 1 year (Preferred)
Ability to Commute and Relocate:
- Ahmedabad, Gujarat (Required)
If you're a dedicated and compassionate Customer Support Executive looking to contribute to an exciting startup journey in the fantasy sports realm, we invite you to apply. Join Gamesys11 and be a key player in delivering unparalleled support to our valued users.
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