Location
Chennai | India
Job description
- You will be working as a Senior/Process Expert providing a unique opportunity to redesign the bank from a risk centric, client aware bank to a client centric, risk aware bank
- Help the bank to enhance and improve the processes across Technology, Data, Risk and Organization providing a great opportunity to make an impact
- Since the bank wants to be an industry leader in Process Excellence, there is a multi-year roadmap being delivered including key support to the team in the form of methodology and playbook, training, coaching, tooling etc providing excellent learning and development opportunities.
In this role, You will be
- Working directly with the global head of Operational Excellence and exposure to the Group Chief Transformation Officer, COOs and other senior business / function leaders providing exceptional career growth opportunities. The team members are across Singapore, Malaysia, India, Hong Kong, China, Dubai, Poland & UK.
- Leading the operational alignment of process simplification initiatives with the global OE WOW agenda; contributing to roadmap planning and execution
- Leading process improvement programs, from set-up to implementation, providing on-the-ground process management and improvement expertise
- Accountable and responsible for the execution of Operational Excellence Ways of Working (OE WOW) priorities across the bank
- Accountable for various OE WOW initiatives across the bank, including OE framework development and launch, execution of process improvement programs, launch of process management / WOW practices and benefits realization (incl. productivity gains and financial / non-financial benefits)
- Accountable for identifying process optimization opportunities and aligning priorities with regional / local stakeholders
- Accountable for the outcomes of process improvement programs, including key process / customer journey performance metrics
- Building, developing and maintaining the relationship with stakeholders (from senior management to staff on the ground); ensuring strong collaboration towards achieving bank-wide transformation and OE WOW objectives while supporting stakeholders meet local priorities and targets
- Supporting the development and maintenance of standards and guidelines in line with the OE WOW frameworks (e.g. process universe, process governance and roles, definition and usage of e2e process KPIs, target setting and benefit tracking)
- Sharing learnings from process improvement programs and providing inputs to global design of target modular processes and customer journeys; co-accountable for global process outputs; ensuring global process designs are feasible to implement and fit-for-purpose in the region and its countries
- Responsible for developing capabilities and skills of business owners, process owners, process participants and 2nd and 3rd LOD in the practice of process management and improvements; supporting capability development for using effectively global process tooling
- Developing and leading the execution of OE WOW initiatives and measures to ensure long-term impact and sustainability of the process practice in the region; supporting the build of a process culture in regional entities
Responsibilities:
Strategy
- Contribute to formulation of Banks OE WOW strategy, ensuring alignment with strategic business outcomes
- Establish a portfolio of initiatives to achieve target outcomes including driving broad bank-wide cultural transformation
- Drive growth and branding of OE WOW in the bank, help embed bank wide culture of sustainable continuous improvement
Business:
- Support operational efficiency, process optimization and client journey initiatives to help business stakeholders achieve scorecard outcomes
- Establish and maintain a highly engaged working relationship with shared accountability with global and local business and functional lines
- Support the establishment of ownership of initiatives and outcomes among business leaders
- Support developing process culture and mindset across the bank
Processes
- Identify process priorities and design, prepare and execute process improvement programs across the bank (geographies, business lines and functions)
- Design and support transformation initiatives in BANK ensuring compliance with process / customer journey frameworks and ways of working
- Own and execute OE processes, e.g. process management framework and taxonomy implementation; process improvement; program execution compliance; impact and benefit tracking
Risk Management
- Ensure that OE proposed changes/reengineering do not compromise existing risks and controls and wherever required strengthen them
- Ensure process redesign/reengineering simplifies redundant, duplicate and unnecessary controls without value-adds for effective risk management
- Engage process and risk control owners upfront in design of process changes. Have oversight, direct tracking and monitoring of process improvement programs; and their impact on risk and control frameworks
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