Location
Bangalore | India
Job description
Key Responsibilities
- Own and manage the entire Account Management lifecycle from on boarding to up-selling for portfolio of Clients
- Drive and optimize the on-boarding process for Clients to deliver quick time to value
- Acquires a thorough understanding of Key Customer needs and requirements and Proposing Solutions accordingly
- Develop a network of Client Champions within each account through continuous engagement, education, training, collaboration.
- Be an internal advocate for the Clients and channel their feedback and advocate for them through the product roadmap process
- Collaborate with Clients on their omni channel marketing strategies to engage users to attain their revenue and retention goals , execute those campaigns/ Automations and showcase campaign results
- Conduct business reviews with Clients at regular cadence. Drive decision making through relevant data; share product/program insights data, examine underutilized features and guide business to better leverage the product to generate new business opportunities
- Map current trends, best practices and competitive landscape in the digital marketing, user engagement and analytics space and transpose learnings to client businesses
- Responsible for responding to customer emails, driving excellent Customer Experience driving Customer Advocacy
- Drive Quarterly Business Results with Clients
Ideal Candidate & Desired skills
- MBA in Marketing with 1-2 years of pre-qualification experience in Product Management, Customer Success management or account management preferably in the digital marketing / SAAS space. Degree in BS/BE in CS or CE preferred
- Ability to work in a dynamic, fast paced cross functional environment
- Excellent interpersonal skills that can build and sustain relationships
- Strong communicator who can articulate and present eloquently across all levels within an organization from C-level decision makers to marketing managers and developers
- Self-starter with strong technical acumen to navigate through ambiguity and deliver results in a rapid-growth environment
- Ability to multitask and prioritize to successfully manage multiple projects with many moving parts.
- Consultative approach to working with cross-functional teams
- Ability to communicate technical concepts effectively
- Ability to work quickly and calmly to resolve issues
Job tags
Salary
