Delivery Director - Professional Services

Location

Bhubaneswar | India

Job description

About Us

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

POSITION SUMMARY

This incumbent will play a key leadership role on the Consulting team by building effective client relationships, managing multiple complex projects to completion and developing a high performing team. This role will be a trusted adviser to our customers to deliver the highest customer satisfaction. The ideal candidate will thrive in a fast-paced environment and is able to continually improve our methodology and develop best in class processes. S/he will be a dynamic leader that fosters a collaborative environment and has a track record of rallying teams to success.

This is a highly visible and complex role since the candidate will be the Senior point of contact and work with executives and users across the entire organization. The successful candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills

ROLES AND RESPONSIBILITIES

Essential Functions:

• Manage a portfolio of up to 10-15 Business Transformation Enterprise projects or couple of Strategic engagements of varying complexity at any given time.
• Lead the implementation services & consulting for assigned clients.
• Implementation scoping, estimating and Contract reviews.
• Work with cross departments (Sales, Product Management, Customer Value,Infrastructure) to be able to come up with solutions which help provide value to clients.
• Build strong relationships with Senior client stakeholders of Fortune 1000 companies.
• Manage project resources including Project Managers, Solution Architects, andConsultants.
• Manage project issues/risks and client expectations and escalate as needed.
• Assist in building playbooks and and benchmarks from completed projects.
• Understanding of Business processes and System architecture.
• Arranging and conducting initial Executive and CxO discussions and positioningmeetings.

REQUIREMENTS

• Bachelor's degree required.
• Professional Services Director / Practice Head / Sr. Director for 3+ years.
• 12-15+ years of progressive consulting project management experience.
• Experience in functional or technical roles in implementation of large ERP systems is aplus.
• Independent thinking with keen problem solving skills.
• Ability to adapt to changing schedules and multiple work plans.
• High organization and prioritization skills.
• Excellent verbal, written and interpersonal skills.
• Willingness to take hands-on approach to managing client needs and troubledengagements.
• Very strong Stakeholder Management skills with flair to establish staring relationshipand influence decision making with client execs based out of NA/ EMEA.
• Strong Program Management skills with ability to Zoom in/Zoom out of engagementsbased on portfolio reviews and program risk.
• Passionate about building teams, talent identification and hiring externally to helpbuild a strong future consulting foundation.
• Excellent Team management and collaboration skills with special emphasis onestablishing personal rapport with his/her team.
• Proven problem solving, risk mitigation and analytical skills.
• Ability to handle high pressure situations.
• Strong ownership to drive the projects from start to finish with maximum client delight.

What You'll Get

• Competitive salary.
• Fun-filled work culture (
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.

Job tags

Salary