Location
Bangalore | India
Job description
About the Role:
- Installation, configuration, maintenance and troubleshooting of PGi s web-based collaboration products and our audio conferencing equipment
- Support our PGi s web collaboration products and third party products such as Cisco Webex, Adobe connect, MS Teams and associated products
- Resolve customer reported incidents in keeping with agreed response times and Service Level Agreements
- Manage technical and customer escalations in a timely manner
- Work with other functions (Customer Service, Marketing, Product Management) to understand customer needs, product capabilities and new product features
- Implement new projects and new technologies in accordance with agreed priorities
- Participate in out of hours on-call rotation. This role will also involve an element of weekend work for maintenance activities.
About you:
- At least three years experience in a technical role, preferably in a support role
- Strong understanding internet and web based technologies in general
- Good working knowledge of Linux and Microsoft environments
- Experience of Video / Audio Conferencing technologies or Carrier Telecommunication networks would be advantageous
- Good understanding of AWS services such as EC2 and S3
- Ability to write programs to automate data extraction tasks, Python, SQL, Boto, aws-cli, etc
- Strong written and verbal English
- Third Level qualification in a computer or technical related discipline
The following skills would be advantageous:
- Admin level knowledge of Linux and Microsoft environments
- Linux system administration (preferably ubuntu)
- SSH experience including configuration, tunnelling, key management, etc.
- Experience with cloud technology and virtualization especially Amazon Web Services
- Familiarity with MySQL or other RDBMS usage and administration
Job tags
Salary
