Location
Bangalore | India
Job description
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
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About the Role
Plutus is a strategic partnership between Zeta and India's largest private sector bank HDFC Bank with the mission to build a digital bank completely from scratch. Plutus will serve the bank's 25 mn+ consumers and drive growth to double the base to 50 Mn+ in the next 5 years. To achieve this, we've reimagined banking completely from the ground up.
Plutus uses Zeta's Tachyon, a cloud-native, integrated modern core banking, processing and payments SaaS platform. Plutus is a digital led bank and payments offering initially targeted towards India's gen X, Y, Z and millennial audiences.
With a customer-first philosophy, fortnightly releases and a modern intuitive mobile app, we are building an experience that will revolutionize banking in India. Join us to re-define this age-old industry.
About the Team
The Plutus core team is organized as a multi-functional lean team of A players from Product, Engineering, Marketing, Growth Hacking, Design and UX, supported by an exceptional Support and Operations team.
Responsibilities
- The functional responsibilities will encompass the following, but not be limited to:
- Take complete ownership of customer success, account management and program delivery of PayZapp
- Own annual and quarterly OKR planning for PayZapp with HDFC and Zeta leadership
- Work closely with HDFC and Zeta leadership to ensure OKRs are met
- Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams
- Own the strategic program management function - planning, leadership buy in, prioritization and program delivery management
- Define, measure and drive initiatives to achieve high customer acquisition, retention, NPS and monetization. Design initiatives across all teams - product management, solution architecture, engineering, operations, customer support, etc.
- Understand the tradeoffs of schedule, scope and quality, making decisions as needed to meet program goals
- Take a lead in risk / issue mitigation and escalate as necessary to maintain program velocity
- Utilize industry best practices, techniques, and standards throughout program execution. Measure program performance to identify areas for improvement
- Work to build organizational competency in managing critical cross functional initiatives, including documentation, tool development and mentoring
- Build and manage a mid sized team of program managers, analysts, project managers
- Define how good becomes better. In other words, establish then work from a benchmark and build a metrics dashboard to demonstrate success in program/project completion and areas for improvement
Skills
- You are a strong first principles thinker and possess a research mindset with strong problem solving and organizational skills
- You have an orientation towards execution and are creative and passionate to get things done
- You have a natural ability to thrive in a fast-paced environment and juggle multiple projects at a time
- You are extremely meticulous with an eye for detail and focus on documentation
- You have SaaS product implementation experience
- You have multi-functional exposure across client service, account management, product management, solutioning, operations, customer support, engineering delivery management with a spike in multiple areas
- You have achieved targets in an OKR and SLA environment with an explicit emphasis on metrics
- You have the ability to adapt and work well with people and teams and experience in getting outcomes from teams not directly reporting to you
- You have experience managing large IT/software programs both individually and with small-mid size teams preferably in banking or fintech
Experience and Qualifications
- You have an MBA from a premier institute and a strong track record of academic excellence
- Bachelor's degree
- 10 + years of industry experience with strong experience in managing and/or building Banking / Payments products encompassing 2 or more roles across
- Account and stakeholder management
- Consulting
- Program Management
- Product Management
- Software development delivery
- You preferably have domain experience in banking, credit cards, and are well versed with digital payments particularly UPI, Card payments, Wallets and regulations.
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