Grand Hyatt Mumbai Hotel & Residences
Location
Mumbai | India
Job description
Summary
Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our bar concepts to life by using your personal flair and style when interacting with our guests. You will be responsible to provide an excellent and consistent level of service to your customers. The Bartender is responsible to assist with the customer and bar service at the hotel's selected beverage outlets.
Qualifications
Main Duties and Responsibilities:
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Know the daily targets and projections
Attend lunch and dinner brief with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
To be fully conversant with all services, offers, promotions and facilities offered by the hotel
Communicate effectively between all internal workplace restaurant departments i.e managers, kitchen staff, bar tenders.
Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management
Adhere to the correct restaurant pathways
To alert any potential problems to your direct supervision, where possible before they arise
Attend all training where required, having an avid interest in learning and education surrounding their venue and products
To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety
To carry out any other reasonable duties and responsibilities as assigned
Update guest notes 100% i.e. make detailed guest notes after service on each of your own tables
To be charismatic and make conversation easily and with an array of people
To be driven by achieving a rounded sales experience, using selling skills as trained
Able to effectively manage their dedicated working areas and delegate where appropriate
Meets sales mix expectations
Meets sales and spend forecasts
Have a thorough understanding of the local industry
Following international and local Bar and Drink trends
Closely follow and complete opening and closing procedures and check lists for the bar and obtain a manager signature
Serve alcohol responsibly and report any concerns to duty manager immediately
Job tags
Salary
