Concentrix
Location
Gurgaon | India
Job description
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next-generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit to learn more
Job Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value-added solutions to improve performance, increase efficiency, optimize cost, value adds, etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI-enabled Conversation Bots. Key Roles & Responsibilities: Co-innovate with our clients to outline transformation roadmaps Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping Support delivery, account management, and sales teams in problem-solving and driving business growth Develop Innovative solutions that helps in addressing the identified people, process, and technology opportunities Lead innovation-related discussions with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils, and Consulting engagements Work closely with project management, IT, and delivery teams to implement solutions as designed and monitor results/impact Create a culture of problem-solving by imparting training Identify new technologies that can help us improve CNX &/or our client’s business processes Improve existing technology assets/offerings by contributing to refining product backlogs and by supporting POCs Desired Skills/ Preferred Qualifications: Comprehensive understanding of Business Process Service & CX business & associated channels Solution Building – Business Transformation Roadmaps Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma Strong understanding of AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Proven experience in conducting Process Discoveries & writing Process Design Documents Lean Six Sigma BB / MBB Certification would be preferable Strong Stakeholder/client management experienceJob tags
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