Wayfair
Location
Bangalore | India
Job description
Job Description :We are looking for a high-energy, critical-thinking team member, who is dedicated to helping their manager drive growth, productivity, and results while upholding the main goal of delivering great service to Wayfairians.Responsibilities :- Manage onboarding inventory and stock of necessary computer hardware and peripheral accessories.- Improve the lifecycle of IT assets, including inventory, assignment, stockroom, harvesting, and disposal.- Utilize the ServiceNow Hardware/IT Asset Management product to execute or support regular audits of physical assets.- Collaborate with Configuration Management on the discovery and maintenance of relationships between Assets and Configuration items supporting IT and Business Services operationally.- Create and publish monthly status inventories and usage positions, including global IT assets.- Ensure visibility into vendor risk and compliance positions, particularly around key dates of warranties, maintenance agreements, and vendor contracts.- Drive continuous process improvements and partner with asset owners to ensure accurate and up-to-date asset information throughout the hardware lifecycle.- Maintain required component and emergency spare inventory levels at the India location, as well as Berlin, DE, London, GBR, and Galway, IRE.- Support and lead orientation sessions to get new hires operational on their Day 1- Ensure all New Hire Information is entered correctly and fulfilled, coordinating with the Global shipping vendor for fulfillment once fully implemented.- Work with 3rd party contractor agencies and Wayfair Talent Acquisition on new hire issues.Additional Responsibilities :- Help the team meet or surpass established KPI goals (SLA, end-user survey, hardware metrics, NPS, etc. ) for task completion.- Communicate effectively with end-users and co-workers across multiple platforms and mediums (email, instant messaging, phone, ticket updates, and in-person).- Utilize critical problem-solving skills to prioritize work and pivot on daily tasks.- Implement creative solutions to deliver better service- Provide analysis on data sets, metrics, and process flows, proposing enhancements to projects.- Build reporting, dashboards, and data within ServiceNow.- Build relationships with 3rd party vendors to support computer hardware sourcing.Requirements :- ITIL knowledge.- Certified IT Asset Manager (CITAM) or Certified Asset Management Professional (CAMP).- Experience with ServiceNow or similar ticketing systems.- Experience with CMDB, JAMF, and Intune.- Certified IT Asset Disposition (CITAD) - nice to have. (ref:hirist.tech)
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