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Principle HR Specialist , Human Resources Customer Service


Amazon Music


Location

India | India


Job description

DESCRIPTION

Job summary
This Principle Specialist, HR Strategy position is a highly visible role that is both strategic and hands-on. The right candidate will serve as a consultant, business partner, and program leader on numerous HR topics within the WWCS Amazon Stores (AS) PXT organization. The Principle Specialist, HR Strategy will work behind-the-scenes to lead projects and solve problems on behalf of the India CS PXT Director and in close coordination with the broader WWCS PXT PM and field PXT leaders. The role is critical in executing project initiatives, providing great internal customer support, driving PXT functional, and continuously improving process.

Key job responsibilities
Responsibilities may include, but are not limited to:
. Attend all senior leader staff and planning meetings work with the PXT Director to advise and think long-term about the strategy for India CS PXT .
. Take planning meetings into action through owning global PXT team meeting agendas, delegating on behalf of the Director, and following-up on all actions items.
. Drive coordination and facilitation of the India CS PXT Monthly Business Review.
. Plan and facilitate the India CS PXT Q1/Q3 Annual Planning Meetings.
. Plan and facilitate the India CS PXT Q2/Q4 All Hands Meetings.
. Research and help author key narratives, including MBRs/QBRs, Strategic Planning Session Documents, and contributions to OP1/OP2 docs.
. Track India CS PXT goals in partnership with PXT PM Leader.
. Own India CS PXT Connections analysis, reporting, and action item follow-up.
. Streamline reporting for easy consumption and distill data for further deep dive and Sr. Leader follow-up.
. Respond to CS data/policy/practice inquiries on behalf of the PXT Director.
. Support additional projects, as necessary.

We are open to hiring candidates to work out of one of the following locations:

Gurugram, HR, IND | Hyderabad, TS, IND | Noida, UP, IND | Pune, MH, IND

BASIC QUALIFICATIONS

Master's Degree required
. 15 to 20 years of leadership experience
. Experience in supporting large and distributed employee work groups
. Some experience of supporting large teams in contact center, manufacturing environments
. Proven ability to use initiative in carrying out tasks
. Proven ability to prioritize tasks and to organize workload to assure that short timelines are met while having frequent interruptions.

PREFERRED QUALIFICATIONS

Preferred qualifications
. degree from MBA school. . Resume that shows steady progression in HR Management for the last 10 - 15+ years . stretch assignments that are evidence of superior performance in previous roles


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