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Customer Support Executive


Hunarstreet Technologies Pvt. Ltd.


Location

India | India


Job description

JOB TITLE:- Customer Support Executive

IMPORTANT JOB FUNCTIONS:-

  • Resolve customer complaints and provide knowledgeable answers to customer queries
  • Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics
  • Follow-up on orders and liaise with customers, buyers, etc
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.
  • Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
  • Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
  • Co-ordinate with Vendors to get required procurements and marketing collaterals on given TAT
  • Work with internal and external teams to ensure smooth and timely operations
  • Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
  • Provide complete end-to-end resolution to customer issues
  • Engage with customers in a friendly and professional manner while actively listening to their concerns
  • Generate, edit, publish, and share daily content (original text, images, video, or HTML) that builds meaningful connections and
  • encourages community members to act
  • Uploading, editing, scheduling and managing ecommerce website content, services & operations.

SPECIALISED SKILL SETS:-

  • Communication Skills
  • Content Management
  • Problem Solving Skills
  • Ms Office especially excel and word
  • Spoken and written English

REQUIRED EXPERIENCE:-

2 To 3 Years Of Experience

Skills: customer support,communication,content management,customer


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