Location
India | India
Job description
Job Description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.
Prinicpal Responsibiliies
- Conduct on field observations, quality checks and coaching through Mortgage Introducers Visit, CEP WSM, Premier Events, Classroom Trainings and Joint Calls
- Ensure new employee integration, activation, sales quality and overall broad-based consistent performance.
- Ensure and track mandatory trainings and accreditations for staff by facilitating LTROD
- Draw up a training calendar and ensuring regular training in line with the pan India LTROD plan.
- Monitor the performance and of the DSFs and identify the underperformers at a regional level and ensure that appropriate coaching interventions are provided through the team leadership to the concerned resources in a timely manner.
- Disseminate the CVM imperatives of RBWM to all regions and facilitate the teams to become successful feeder channels to other distribution channels.
- Oversee complaints for the region by monitoring the TAT on eHelpline and facilitating quicker TAT/resolution.
- Evaluation of events and sharing feedback about various type of events.
- Sharing learnings to improve knowledge for error reduction and file sampling
- Entrusted with the responsibility of being “Culture Catalyst “for MSF across regions. The Best Place To Work culture is the key out -put of this imperative.
- Work closely with RHs and SMs in recognizing over good performances basis TCF principles, outcome KPIs and non-outcome KPIs
- Ensure the teams are well aware of Complaints Management process and TCF principles are followed in all customer interactions
- Support Regional Head in communication of initiatives taken by the bank/sr.management in living the TCF Principles through regular downloads of communication received from HEAD RBWM IDs
- Work closely with SMs and RH in ensuring the employees with Zero/Nil productivity come up the curve within an agreed timeline.
- Work closely with Regional Heads teams to coach on the implementation of prevalent operational processes and framework.
- Also work closely with bottom performers who are on Performance Improvement Plan(PIP) and their SMs and support them in improving their productivity levels
- Support in developing training content on various products with Subject Matter Experts (SMEs) and stakeholders and conduct Structured Classroom sessions/workshops/test of knowledge to upscale the knowledge of frontline (Product/Process knowledge training)
Job tags
Salary
