Nexivo
Location
Secunderabad | India
Job description
Providing excellent service and support to the existing customers to build healthy relationships with them.
Interact with customers, analyse feedback and develop new techniques to ensure customer retention.
Respond to customer queries and address service complaints in a timely manner.
Ensure rapid adoption and enablement of the solutions
Identify Customers needs, and suggest new products and services that suit their interests.
Provide excellent customer service and ensure customer satisfaction.
Build positive relationships with customers for repeat businesses.
Collaborate with different teams and monitor all aspects of the project, including communication, development and technology.
Provides constant feedback to Delivery Team on the customer account environment
Ensure timely renewals. Track and contact leaving customers for renewals.
Develop new strategies for customer retention activities.
Collect reviews and testimonials that appraise the brand image.
Work with the Marketing Manager in implementing promotion activities.
Maintain complete, consistent and quality activity/contact records in CRM
Requirements
A customer engagement manager needs to study their product usage, welcome new clients, contact customers, and renew expired subscriptions. He/She needs to look into client feedback and track how each project offers value.
Diploma / Degree in any field with 1 3 years experience.
Creative thinker with desire and willingness to roll up sleeves to get things done.
A whole-brain contributor with the ability to analyse data and extract meaningful implications to drive differentiated solutions and, then, communicate these solutions in simple, fact-based ways
Adept at complex problem-solving.
Excellent interpersonal skills with the ability to lead collaboratively, using influencing skills.
Good English communication skills, both written and verbal.
Relationship-building skills
Ability to meet tight deadlines and multi-task
The ability to manage cross functionally both internally and with the customer
The ability to manage multiple accounts simultaneously
2+ years of experience in sales of Saas based product
Diploma/Degree in Human Resource Management/ Marketing/ Operations
Knowledge in Contact Centre and customer service preferred
Focus on delivering a personalized approach
Upholds high standard of integrity
Job tags
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