Sabre India
Location
Bangalore | India
Job description
JOB Description
· Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customer segment.
· Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives.
· Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site.
· This process involves developing testing clients, validating XML files and schemas, reproducing customer's scenarios in order to debug and/or find possible system bugs.
· Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions.
· Involved in customer projects.
Core Skills
. 3 to 5 years experience on API Support is must
· Desire to work in a strategic problem-solving and customer management role
· Excellent communication skills (written and verbal)
· Proficient fluency in written and spoken English is required. Language capability in Mandarin, Portuguese are a big advantage. Spanish is an advantage.
· Ability to learn and share knowledge easily over a short period of time.
· Attention to detail and ability to multi-task
· Ability to work in a team environment
Technical Skills
· Advanced expertise in technical languages as XML, SOAP, REST or HTML.
· Sabre domain knowledge is a plus.
Good writing skills, produces technical documents and user guides.
Job tags
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