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Technical Product Support Specialist III


Sabre India


Location

Bangalore | India


Job description

JOB Description

· Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customer segment.

· Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives.

· Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site.

· This process involves developing testing clients, validating XML files and schemas, reproducing customer's scenarios in order to debug and/or find possible system bugs.

· Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions.

· Involved in customer projects.

Core Skills

. 3 to 5 years experience on API Support is must

· Desire to work in a strategic problem-solving and customer management role

· Excellent communication skills (written and verbal)

· Proficient fluency in written and spoken English is required. Language capability in Mandarin, Portuguese are a big advantage. Spanish is an advantage.

· Ability to learn and share knowledge easily over a short period of time.

· Attention to detail and ability to multi-task

· Ability to work in a team environment

Technical Skills

· Advanced expertise in technical languages as XML, SOAP, REST or HTML.

· Sabre domain knowledge is a plus.

Good writing skills, produces technical documents and user guides.


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