Customer Service: Greet customers, understand their needs, and provide appropriate product recommendations. Offer assistance and provide accurate information about product features, pricing, and availability. Resolve customer complaints or concerns in a professional and timely manner.
Sales Generation: Proactively approach customers to initiate sales and achieve individual and team sales targets. Utilize persuasive selling techniques to encourage customers to make purchases. Cross-sell and upsell products to maximize revenue.
Product Knowledge: Develop a deep understanding of the products or services offered by the retail store. Stay updated on product features, specifications, and benefits. Educate customers on product usage, care, and maintenance.
Visual Merchandising: Ensure proper product placement and attractive visual displays to enhance the shopping experience. Maintain a clean and organized sales floor. Monitor stock levels and communicate with the inventory team to restock merchandise as needed.
Cash Handling: Process sales transactions accurately and efficiently using the cash register or point-of-sale (POS) system. Handle cash, credit cards, and other forms of payment in accordance with established procedures. Maintain proper cash drawer balances.
Team Collaboration: Work collaboratively with colleagues and other departments to achieve overall sales objectives. Share customer feedback, sales trends, and product insights with the management team. Contribute to a positive and supportive work environment.
Sales Reporting: Maintain accurate sales records and prepare regular sales reports. Provide feedback on sales performance, customer preferences, and market trends. Assist in analyzing data to identify opportunities for improvement.
