---

---

Location

Delhi | India

---

Job description

Responsibilities: 1.Customer Support:

• Provide courteous and effective customer support for post-purchase queries and concerns related to home appliances.
• Respond promptly to customer inquiries via phone/Whatsapp/Email.

2. Complaint Resolution:

• Handle complaints and concerns from customers regarding product issues and enter details in CRM software.
• Investigate issues thoroughly and see if it can be resolved over phone.

3. Product Knowledge:

• Develop and maintain a deep understanding of our product line to offer accurate information and assistance to customers.
• Stay updated on product features, specifications, and troubleshooting techniques.

4. Record Details Record all customer interactions, including complaints, inquiries, and resolutions in CRM. 5. Cross-Functional Collaboration: ● Collaborate with other departments, such as sales, logistics, and technical support, to ensure seamless customer service. Team Reinforcement Consultants

---

Job tags

---

---

Salary