Representative, Lockbox Management

Location

Chennai | India

Job description

Representative, Lockbox Management

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the 'bank of banks' - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Representative, Client Processing to join our BUSINESS SEGMENT OR CORPORATE ORGANIZATION team. This role is in Chennai, Tamil Nadu & Pune, Maharashtra - HYBRID/REMOTE.

In this role, you'll make an impact in the following ways:

• Perform research on inquiries received from customers via ECRM tool and arrange to provide the requested details to the Client.
• Assist in back-office operations pertaining to customer related queries.
• Executing all correspondent requisites in a timely and accurate manner with an understanding of underlying business and specific client needs.
• Performing routine operational task in a product or functional area. Attending on customer queries received via application / emails.
• Must think out of the box to develop creative approaches towards problem solving.
• Excellent verbal & written communication skills and escalate issues/queries through email and/or presentation of potentially complex information and views within groups or to senior management.

To be successful in this role, we're seeking the following:

• Fresh Graduate, preferably Post Graduate.
• Candidates 1-3 years of experience of handling customer queries, Exposure to quality tools, MS Office and strong communication skills.
• Stakeholder management in their prior role will be an added advantage.
• Exhibit proficiency to handle complex numerical data.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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