Product Support Engineer(OEM parts Support)
Location
Pune | India
Job description
At Tetra Pak we commit to making food safe and available, everywhere and we protect what's good - protecting food, protecting people and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.At Tetra Pak we commit to making food safe and available, everywhere and we protect what's good - protecting food, protecting people and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job Summary
The OEM (Original Equipment Manufacturer) Components team within Factory Sustainable Solutions and OEM Components, Business Sector Channel Management & Key Components in PSE is recruiting a Product Support Engineer for the Support Team at the Indian site.
The OEM Components team is responsible for our global product portfolio of OEM components such as pumps, valves, measuring instruments, electrical & automation and integration components. The portfolio thus includes components purchased from selected suppliers. We drive the continuous improvement of the OEM portfolio to ensure competitiveness and to support business strategies whilst complying to Tetra Pak standards and legal requirements.
The position is permanent and based in Chakan, Pune India and you will report to the Manager Support Team.
What you will do
- Approve/create/change/delete materials for OEM Components in MDG tool.
- Manage change requests for existing materials related to master data errors/product updates.
- Manage cancellations of existing materials as per suppliers' and other stakeholders' input.
- Maintain the product documentation, incl. HYD, TDS and MaSP and ensure Master Data quality.
- Acquire subject knowledge by interviewing suppliers, product owners and engineers, referring to technical specifications, illustrations, schematics.
- Coordinate with suppliers and relevant stakeholders for maintenance instructions, technical data sheets and specifications, certificates, and spare parts, make changes in the system.
- Link correct spare parts and maintenance recommendations in SAP/R3 to created materials.
- First line support on Queries, Issue handling and claims with assured quality.
- Support new assortment introduction activities.
Who you are
- Full Time University bachelor's degree within engineering in Mechanical/Electrical/Electronics or other relevant education, combined with at least 5 years of relevant work experience.
- Work experience in the field of valves, pumps or electrical and automation systems is preferred.
- Working knowledge of back-office processes and ERP systems (SAP/R3).
- Fluent English knowledge (both written and spoken) and good communication skills.
- Strong MS Office skills, Advance excel skills.
- Passion about technology and working in dynamic environment, independently and as part of a team.
- You are analytical and organized, which makes it easier to create structure and keep track of parallel things.
- Open to change and to learn new tools and ways of working.
- Strong time management skills to deliver on time and with good quality within your areas of responsibility .
We Offer you
- Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- Culture that pioneers a spirit of innovation where our engineering expert drives visible results
- Equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what's good for food, people, and the planet, apply through our careers page at
This job posting expires on 20th March 2024
Job tags
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