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Location

Noida | India

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Job description

Schedule Adherence

• Ensure that the process transactions are processed as per Desktop procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures

Decision Making

• Investigative and inquisitive approach to aid decision making

Data Gathering

• Gathers relevant information from a variety of sources (different systems), understand sequence of events to aid in identification of the key issues

Problem Solving

• Generates various solutions to problems and then selects the most appropriate

Customer Service Focus

• Identifies and understands (internal or external) customer's needs and strives to provide a world-class service

Business Awareness

• Understands the business how to implement business initiatives to maximise our competitive advantage

Teamwork

• Works effectively with teamwork to accomplish goals, takes action that respects the needs' of others & those of the organization

Managing Self

• Plans, priorities and schedules own work to ensure timely completion

Adaptability

• Maintains effectiveness despite changes to situations, tasks, responsibilities, and people

Work Standards

• Sets own high standards of performance

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Job tags

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Salary