Back Office IT Executive

Location

Surat | India

Job description

HEAVEN DESIGNS PRIVATE LIMITED is looking for Back Office IT Executive to join our dynamic team and embark on a rewarding career journey

• As a Back Office IT Executive, you will be responsible for supporting and maintaining the IT infrastructure and systems that enable the back-office operations of the organization
• This role involves ensuring the smooth functioning of IT systems, troubleshooting technical issues, and collaborating with different departments to enhance operational efficiency

Key Responsibilities:

• System Maintenance and Support:Maintain and troubleshoot hardware, software, and networking systems used in the back office
• Provide technical support to end-users, resolving IT-related issues promptly
• IT Infrastructure Management:Manage and monitor servers, routers, switches, and other IT infrastructure components
• Ensure the security and integrity of data through regular backups and system updates
• User Account Management:Administer user accounts, permissions, and access controls
• Onboard new employees to the IT system and provide necessary training
• Software Installation and Configuration:Install, configure, and update software applications used in the back-office environment
• Collaborate with vendors to resolve software-related issues
• IT Security:Implement and enforce security measures to protect against unauthorized access and data breaches
• Stay informed about cybersecurity threats and best practices
• Documentation:Maintain comprehensive documentation related to IT systems, configurations, and troubleshooting procedures
• Create user guides and manuals to assist staff in using IT resources effectively
• Collaboration:Collaborate with other IT professionals, departments, and external vendors to address IT-related needs
• Participate in cross-functional teams for system integration and improvement projects
• IT Asset Management:Manage IT assets, including inventory, procurement, and disposal
• Conduct periodic audits to ensure accurate asset records

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