Location
Bangalore | India
Job description
The Job Role is part of Managed Services deliveries, in line with Ericsson Operations Engine!
This Job Role is responsible for technical capability as part-of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfillment & field technical support.
What you will do - Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
- Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets
- Focused on improvement of automated recovery.
- Escalation support for Service surveillance and Field service.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Typical Interfaces: Service supervising || Technical authority functions || Dynamic Service Control || Service Operations Team || MSCLT || 3rd Party || Customer
- Tools & Resources: Managed Services processes and Customer tools
You will bring - Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- Experience level 8+years in Ericsson RAN Trouble-shooting
- Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
- Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, improved services
- KPI Analysis, Analytical and synthesis capabilities
- Solid knowledge of operation and trouble-shooting of multivendor telecommunication equipment s
- Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
- Basic understanding and working knowledge of Scripting
- Core and access network performance / configuration parameters and their interpretation and usage.
Job tags
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