Delivery Analyst

Location

Secunderabad | India

Job description

Job Description

The role will involve joining the Delphi Select PCT team delivering product configurations and deployment of Delphi Select to clients. While the role will focus on specific projects supporting key Experian products in which you will become a Subject Matter Expert, you will also be expected to work cross-product with different Business Units to identify and exploit synergies. The role involves working in close collaboration with other team, both onshore and offshore to ensure we have a strong collaborative approach and meet the client's expectations.

The successful candidate will be responsible for the delivery of builds following client derived specifications and requirements supporting through UAT and into Production. The role also supports identifying, analysing and resolving product defects based on a prioritised order set by the Product Owner.

Key Responsibilities

Build Delivery

• Develop product knowledge
• Accurately Configure product following client requirements
• Develop a constructive working relationship with the delivery, product and engineering teams and Clients.
• ensure that your delivery Analysis activities are delivered to time, quality and schedule.
• Ensure your delivery meets all the functional requirements provided by product consultants
• Support testing coverage and completion and support the client in their User Acceptance Testing by performing demos.
• Create and maintain any other relevant documentation as required for successful delivery e.g. User Guides, Implementation Guides, Training Guides etc., providing that it is within scope of PCT.
• Identify any changes needed to product functional documentation in line with any changes made to the product.

Customer Relationship Management

• Communication - Communicate progress of work (progress reports & future plans) to the team and recommend effective corrective actions where necessary, this will be done through retrospectives.
• Customer Service - Pro-actively manage customer expectations both internal and external.
• Continuous process improvement - Identify measures to improve delivery and customer satisfaction.
• Networking - use effective working relationships within Experian and third-party suppliers to ensure developments add value and meet business expectations.

Customer Service / First Line Support

• Ensure cover is available in the team during office hours.
• Manage any issues, queries or questions raised by the scrum team and respond within appropriate timelines
• Identify required fixes from incidents and prioritise appropriately with support from the team.
• Manage any issues, queries or incidents raised within the appropriate timeframe or SLA using the Service Central portal.
• Liaise with other areas of Experian to ensure any incidents are dealt with effectively.

Qualifications

We're looking for someone with an eye for detail and passion for delivering the right outcomes for clients and their customers, comfortable with working to set timescales and tight deadlines.

It would be great if you have:

• Degree level and / or equivalent level of professional experience, preferably with some element of mathematics, statistics, or computer science.
• ITIL Accreditation.
• A software development or data analysis background or experience in engaging with software development and test teams.
• Experience in working with onshore development or product teams
• Technical knowledge coupled with reasonable understanding of business operating principles

Additional Information

Who are Experian

We unlock the power of data to create opportunities for consumers, businesses and society. At life's big moments - from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done. Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you Apply now to start your journey with Experian.

To learn more about our culture and what it's really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.

Why choose us

Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

To learn more about our culture and what it's really like to work here, check out our interactive guide here:

Could this be the role for you Apply now to start your journey with Experian.

Experian Careers - Creating a better tomorrow together

Job tags

Salary