Location
Bangalore | India
Job description
As an Engagement Manager in the Customer Success Team, you ll be responsible
for ensuring positive experience for our high valued customers.
You will leverage your expertise on the GST domain and understanding of our product/service offerings to provide effective support
and guidance to customers,and ultimately drive greater customer satisfaction, retention, and revenue
growth for the company.
What will you do
Manage the entire customer lifecycle for LC and VLC clients - onboarding,
planning and
implementation, deployment and ongoing usage
Proactively connect with senior executives at the customer end to
understand challenges faced by them
Visit customer basis schedule - 2-3 days prior to usage to gauge readiness
and support that will be required on first usage.
Solve problems for customers (via our product) on GST / e-invoicing /
Integration / Max ITC and various other product
Drive product adoption and ensure exceptional user experience
Review with Delivery leadership and Sales team on Clear s performance,
issues and client success (prior to the delivery review meeting with Client)
Closely work with product teams to enable constant improvement in product
features basis inputs from clients
Develop and execute Client specific Quarterly Business plans to enable
KAM/Sales to cross-sell and improve value delivery to clients
Develop an understanding of client business and processes and help in
optimizing the usage of Clear Products more efficiently to drive value
What will make you successful
You should be a qualified CA and have an experience of 0-2 years.
People-centric approach and the ability to thrive in a fast-paced environment
will see you succeed in this role.
You must have great communication and presentation skills. You should be good
at Problem-solving and driving change management working with client teams.
You must show a deep understanding of customer problems and collaborate with
internal stakeholders to keep our customers satisfied at all times.
Great to have
Expert knowledge of tax income : Practical filling on of income tax returns
and handles good number of business tax returns.
Expert knowledge of TDS returns filing : TDS returns
Deep domain knowledge of Compliance processes (GST, TDS) and Accounts
Payable with
ability to guide end-to-end filing process for compliance
Strong program management skills
Job tags
Salary
