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Location

Mumbai | India

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Job description

JD - Technical Help Desk Engineer Location - Remote - Work From Home Freshers can also apply

Serve as the first contact with engineers who need technical assistance via the phone or email Perform troubleshooting using different diagnostic techniques Troubleshoot, diagnose, and resolve technical hardware and/or software issues Provide quick resolution and excellent customer service Redirect unresolved issues to the next level of support personnel Provide needed information on IT products or services Keep record of problems and their resolution

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Salary